Frequently asked questions

Straight answers about what we can and can’t do, what it costs and how to stay safe.

Recovery and results

Can you guarantee I’ll get my funds back?

No, and be wary of anyone who says they can. We can trace what happened, document it and support lawful recovery routes. Whether funds can be recovered depends on where they went and on decisions made by exchanges, courts and law enforcement.

Will you tell me if my case is unlikely to succeed?

Yes. At the consultation we give you an honest view of what is realistic. If tracing is unlikely to produce useful results, we will say so before you spend anything.

Do you hack back or retaliate against scammers?

No. We only use public blockchain data and information you provide, and we operate within the law. Anyone offering to “hack” the scammer’s wallet is a red flag.

Safety and trust

Do you need my seed phrase or private keys?

Never. We do not need access to your wallets, and anyone who asks for your seed phrase, private keys or passwords is trying to steal from you.

How can I tell it’s really Provenance Forensics contacting me?

We never contact people unsolicited. Our only email is contact@provenanceforensics.com and our phone number is 929 352-5057. If someone contacts you first claiming to be us, do not reply.

I already paid a “recovery” company and got nowhere. Can you help?

Possibly. Share what happened and we can review it. Please also report the company to the authorities, and never pay a second firm that asks for upfront fees to “unlock” your funds.

Is my case confidential?

Yes. We share your details only with parties you approve, such as your lawyer or law enforcement.

How does crypto usually get lost or stolen?

Most cases involve phishing, investment or romance scams, fake support, malicious wallet approvals or lost access. Our guide to how crypto gets lost or stolen covers the warning signs and what to do in each case.

Process and fees

What information do I need to provide?

Transaction hashes and wallet addresses involved, a timeline of what happened, and any related screenshots, messages or receipts. If you have filed a police report, include the details.

How long does a trace take?

Simple cases can take days. Cases involving mixers, bridges or many hops take longer. We give you an estimate after the consultation.

How are your fees structured?

We explain fees in writing before any work starts. We do not charge “unlock” or “release” fees and we never ask for payment in crypto to release funds.

Do you work with businesses as well as individuals?

Yes. We support individuals, companies and funds that need tracing, investigations or evidence for compliance, disputes or legal action.

Should I report the incident to the police first?

We recommend reporting as soon as possible. We can prepare the evidence to support your report and tell you who to contact.

Still have questions?

Email us